SOFTWARE UNLOCKING FAQ
We know unlocking can be confusing ...
at iszom we believe in sharing our knowledge to raise anybody to an Expert Level !
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Does your solution ROOT my Samsung?
Since our last update v1.2.0.4 we unlock most Samsung without having to ROOT them. To check if your model of Samsung is supported without ROOT, please check our list of supported models here: https://www.iszom.com/software-unlock/supported-models/#samsung. If you don't see the TAG "Root" / "Unroot" next to the model of your device then this mean we do Direct Unlock without Rooting. However in the situation we do the root please note it will be a Temporary Root exploit that we will close after unlock.
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Is it permanent unlock ? Even if I flash the phone ?
Yes, it’s 100% permanent Unlock, once you unlock your phone with our solution you can do whatever you like (Upgrade or Downgrade Firmware, or even install custom firmware like Cyanogen or Avatar). Your phone will remain unlocked no matter what, for life !
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Do you offer unbranded version of your Software ?
Since the 2nd August 2016 (v1.0.2.4) we do offer a 100% Brand Free version of our Software for all our dealers.
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I installed the software and see the Icon on my Desktop, but when I double click it does not open, what to do ?
Please right-click the icon on your Desktop and select “Run as administrator”
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Where I can download the most recent version of the software ?
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My Samsung is CDMA, can you unlock it ?
Unfortunately we only unlock GSM phones, we do not unlock CDMA version from Sprint, BoostMobile, StraightTalk, or Verizon… It’s very important to always invest in GSM Phone whenever possible, especially if you are an international traveler to ensure you can use it worldwide. CDMA is a standard that only work with some networks from the USA, and Japan.
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My cell phone is not detected, what should I do ?
- 1 - Make sure you install our Driver, click-here to download and install them again,
- 2 - Verify if USB Debugging is selected in your Samsung phone,
- 3 - Change USB Port of your computer until phone detected,
- 4 - Last resort change USB cable (most of the time cable is simply faulty).
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I get the error « Error ! (Push_Filed) », can you still unlock my phone ?
Unfortunately this means our software cannot Auto Root your phone at the moment. You can still manually root your phone with third party software (Like PingPong, iRoot, or KingoRoot) and then use our software to Unlock It. However we cannot provide support for these Third Party rooting software so if you prefer to give up or if it’s too technical for you then please contact us by email and we will Void the license and refund your transaction.
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Can you unlock my Samsung if it's running a version of Android of 5.x.x or Higher ?
All Samsung listed in the update v1.2.0.4 (see our change log) are supported no matter the version of your firmware, but as long as not using the "Device Unlock App" (MetroPCS & T-Mobile USA Only)
For any other Samsung Cell Phone, unfortunately these are not supported by our method, however it's possible to downgrade your phone.
We recommend you to downgrade your phone BEFORE ordering your license, as we do not provide support for downgrading.
Since it's permanent unlock, after unlocking you'll be able to upgrade your phone again to the latest version of Android !
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I want to Root my Samsung, what do you recommend ?
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I'm trying to use your software and get "Debugging detected .... Error", any idea ?
1 - Right click the icon to launch our software, and select "Run as administrator"
2 - Make sure you remove all "Sniffer Tool" you have on your computer like USB Sharing, USB Sniffer / Logger, etc...
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While unlocking my S6 or S6 Edge I get error / timeout during AUTO Root process, what can I do ?
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Will you refund me if I'm not able to unlock my Phone ?
If our solution is not working, or if you change your mind or give up as it's too technical, then just contact us by email and we will VOID your License and refund your transaction directly to your Credit Card or PayPal account. No question asked ! We will take care of any refund request we receive in less than 24 Hours.
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I get error "Bypassing new security: ERROR! [ NOT_SUPPORTED ]", what's next ?!
Unfortunately this mean your phone is not supported yet by our solution... Please contact us so we can Void your license and refund your transaction.
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How to activate "DIAG" port on my Samsung Galaxy ?
1 - Phone must be powered on.
2. Type *#0808# and select 'DM+MODEM+ADB'.
3. Type *#9090# and choose USB (or 'DM/DUN over HSIC').
4. Reboot phone.
5. Connect USB cable, install drivers if needed.
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What to do if I get error: "Detecting port: ERROR! [ PHONE_NOT_ANSWER ]" ?
If you experience this error, first please make sure you that you have activated DIAG Port on the phone menu using *#0808# and *#9090#.
If you still have this issue, then please:
1. Close all applications / software on your computer that might communicate with the Samsung (ie: Kies)
2. For the time of the Unlock Process, please disconnect all unnecessary USB Device from your Computer (ie: Printer, Scanner, USB Stick, etc...)
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I get an error "Reading data: ERROR! [ NV_FOLDER:NOT_FOUND ]" what's the problem ?
Option #1: Your Phone is not supported (CDMA Phone from Sprint or Japan are not supported) contact us by email for a refund !
Option #2: Phone have EFS/NV destroyed <- We might be able to fix but you need a special license (contact us by email for more details).
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Error: "Searching for phone: ERROR! (NOT FOUND)" - How to Enable USB Debugging Mode on Android ?
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Error: "Code Not Accepted Solution" - SM-A105F, SM-A305F, SM-M305F
- 1. Put SIMCARD IN SIM-1 SLOT
- 2. Go to Developer Options > Set OEM Unlocked = True
- 3. Make sure that "Find My Phone" is OFF
- 4. Enter PUK/Network Codes in phone
(OEM Must be unlocked in order to unlock phone)
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